| Preface | ix | |
|
Acknowledgments | xiii | |
| | | | |
| 1 | The
Set-Up-to-Fail Syndrome | 1 | |
2
| When
Common Sense Fails Us | 17 | |
3
|
Set-Up-to-Fail:A Vicious Cycle | 45 | |
4
|
Labels, Biases, and Misperceptions
| 67 | |
5
|
Colluding to Collide
| 87 | |
6
|
The Cost Iceberg | 113 | |
7
|
Blinders of Our Own Making | 135 | |
8
|
Cracking the Syndrome
| 161 | |
| 9
| Preventing the Set-Up-to-Fail Syndrome: Lessons from the "Syndrome Busters" |
197
| |
| 10 |
Getting There | 221 | |
| | | | |
| Notes | 251 | |
| Index | 271 | |
|
About the Authors | 279 | |
